Contact Center Optimization

Status lights that streamline agent-supervisor communication to get more from your contact center.

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Agent Status Display

Status lights display different colors to show when your agents are available to take calls, on a call, in wrap-up, away from the desk and any other state.

The status light can be fully configured to display any color of your choice to match any agent state of your choice.

Call & Wrap-Up Duration Alerts

Status lights can be configured to alert agents and supervisors of lengthy call and wrap-up times through different colored pulsing lights.

With these alerts, your contact center can process more calls boosting your end customer experience.

Call For Supervisor

Our status lights can be configured to display an alert to contact center supervisors if an agent requires their assistance.

This feature further improves the efficiency of the call center providing an enhanced customer experience

Once we deployed Embrava status lights in our contact center, the improvement in agent efficiency and performance was immediate.

- Stephen Harman, HBCS

Activate Status Lights for PureCloud

Follow the below steps to enable Status Lights for your agents and enjoy the benefits today.

1. Purchase status lights for your agents. You can purchase status lights from any of the options below:

2. Install the Status Lights Premium Application from the Genesys PureCloud AppFoundry.

3. Install and run Embrava Connect enabling the Genesys PureCloud Premium Connection. You can download Embrava Connect from www.embrava.com/install

And you’re done! Your status lights will now display the status of your agents. Use the Embrava Connect software to customize your alerts based on works best for your contact center.

For further assistance, visit: www.embrava.com/support

Need help to boost productivity in your Contact Center?

If you are looking to enhance the performance of your call center but not sure where to start complete the form on your right and one of our call center productivity experts will be in touch to get you on your way.

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