Contact Center Optimization for Genesys PureCloud

Status lights that streamline agent-supervisor communication to get more from your contact center.

See our feature set >

Agent Status Display

The status light displays different colors as the state of an agent changes so that supervisors can quickly see and understand the overall state of their contact center”.

  • Busy
  • Available
  • Away
  • On Queue

Call & Wrap-Up Duration Alerts

Status lights can be configured to alert agents and supervisors of lengthy call and wrap-up times through different colored pulsing lights.

With these alerts, your contact center can process more calls boosting your end customer experience.

Call For Supervisor

Our status lights can be configured to display an alert to contact center supervisors if an agent requires their assistance.

This feature further improves the efficiency of the call center providing an enhanced customer experience

Personal Wallboard

Use our Blynclight Nameplate as a personal wallboard for your agents to display custom contact center statistics such as Calls Waiting, Agents in Queue, Average Call Time.

The Personal Wallboard will allow agents to monitor their performance and, in turn, boost the performance of your contact center

Once we deployed Embrava status lights in our contact center, the improvement in agent efficiency and performance was immediate.

- Stephen Harman, HBCS

finesse-wallboard

Contact us to get started!

If you are ready to boost the performance of your contact center with Embrava status lights, please complete the form on your right and one of our call center productivity experts will be in touch to get you started

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