Contact Center Optimization

Status lights that streamline agent-supervisor communication to get more from your contact center.

See our feature set >

Agent Status Display

Status lights display different colors to show when your agents are available to take calls, on a call, in wrap-up, away from the desk and any other state.

The status light can be fully configured to display any color of your choice to match any agent state of your choice.

Call & Wrap-Up Duration Alerts

Status lights can be configured to alert agents and supervisors of lengthy call and wrap-up times through different colored pulsing lights.

With these alerts, your contact center can process more calls boosting your end customer experience.

Call For Supervisor

Our status lights can be configured to display an alert to contact center supervisors if an agent requires their assistance.

This feature further improves the efficiency of the call center providing an enhanced customer experience

Personal wallboard

Use our Blynclight Nameplate as a personal wallboard for your agents to display custom contact center statistics such as Calls Waiting, Agents in Queue, Average Call Time.

The Personal Wallboard will allow agents to monitor their performance and, in turn, boost the performance of your contact center

Once we deployed Embrava status lights in our contact center, the improvement in agent efficiency and performance was immediate.

- Stephen Harman, HBCS

Products for Contact Center Optimization

Embrava CCO Feature Licence for Genesys PureCloud

Agent Status Display, Call & Wrap-Up Duration Alerts, Flag Supervisor, Personal Wallboard

Contact Center Optimization for Genesys PureCloud

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Embrava CCO Feature Licence for Cisco Finesse

Agent Status Display, Call & Wrap-Up Duration Alerts, Flag Supervisor, Personal Wallboard

Contact Center Optimization for Cisco Finesse

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Blynclight Nameplate

Dynamic Name Display with status light

Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse, Skype, CounterPath Bria, Windows, Manual

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Blynclight Standard

Status Light

Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse, Skype, CounterPath Bria, Windows, Mac, Manual

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Blynclight PLUS

Status Light with Sound

Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse, CounterPath Bria, Skype, Windows, Manual

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Blynclight Mini

Status Light with Sound for Laptops and Monitors

Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse, Skype, CounterPath Bria, Windows, Mac, Manual

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Blynclight Wireless

Wireless Status Light with Sound

Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse, Skype, CounterPath Bria, Windows, Mac, Manual

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Blynclight Embedded

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Need help to boost productivity in your Contact Center?

If you are looking to enhance the performance of your call center but not sure where to start complete the form on your right and one of our call center productivity experts will be in touch to get you on your way.

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